SMPC worked with Summer Infant
, a leading manufacturer of childrens products, on a new system to boost sales and reduce customer service calls for its flagship product line. We envisioned a system that facilitated seamless retrieval of product information and assistance at point of sale. The end product, set to debut in Target
later this spring, will allow customers to chat with a bot and get the exact information they need with minimal keystrokes and zero sign-up.